Essential Duties and Responsibilities: 

• Working with all departments, terminals, and customers to remove barriers in the movement of equipment and freight.
• Ensuring accurate reporting for performance volumes and forecasting, verifying scorecards are up to date and accurate.
• Booking pick-up and delivery appointments
• Data Entry
• Updating customer portals
• Identifying and proactively responding to customer needs, inquiries and concerns
• Improve or enhance the Customer’s experience

Essential Competencies: 

• Excellent time management skills with the ability to multitask and meet deadlines.
• Self-motivated with analytical decision-making skills.
• Ability to lead a group or groups of people and communicate effectively with these groups.
• Ability to analyze situations, identify problems or conflicts, and negotiate win-win scenarios.
• Transportation industry knowledge, including but not limited to, dispatch, dock operations, and equipment utilization considered an asset.

Working Conditions: 

• Fast-paced environment.
• A high volume of communication, including via email and phone.

 Technical Skills: 

• Speak English
• Experience and understanding of the TruckMate System are considered an asset.
• Strong knowledge of Microsoft Office, with the ability to prepare reports in Word and Excel.
• Strong typing and computer skills.